Who to contact
This notice covers enquiries made through the Savannah Aviation website. For questions about your information, email info@savheli.co.tz or write to Savannah Aviation, Moshi Airport, Arusha–Moshi Road, P.O. Box 53, Himo, Tanzania.
Information we collect
When you request a quote, we receive your name, email address, optional phone number, selected service, aircraft model when enquiring from an aircraft page, departure and destination, preferred date, passenger count and any additional details you provide. Please do not include passport numbers, payment card details, medical records or other sensitive information in the enquiry form.
Our hosting and email services also process technical information needed to operate and protect the website, such as IP addresses, request times, browser details and delivery logs. The enquiry endpoint uses hashed identifiers and enquiry references to limit spam and avoid duplicate messages.
How we use your information
We use your information to respond to your enquiry, prepare a quotation, assess operational requirements and coordinate any service you subsequently arrange. We also use limited technical information to maintain security and troubleshoot delivery problems. We process information where needed to take steps you request before a contract, perform an agreed service, meet legal obligations, or with your consent where required.
Submitting an enquiry does not subscribe you to marketing emails.
Sharing and hosting
Enquiries are delivered to info@savheli.co.tz. Relevant information may be handled by our authorised team and hosting, email or operational service providers where needed to respond or deliver an agreed service. Information may also be disclosed where required by law. We do not sell your personal information.
The website is hosted through DreamHost. Hosting or email processing may take place outside Tanzania. Any international handling of personal information must follow applicable data protection requirements.
Retention and security
We retain enquiry correspondence for as long as needed to handle your request, manage an agreed service and meet applicable record-keeping obligations. Retention depends on the purpose and any legal requirements. You may contact us about information held in relation to your enquiry.
We use measures intended to protect information, including encrypted website connections and restricted access to email and server configuration. No website or email service can guarantee complete security.
Cookies and analytics
This website does not use advertising cookies, tracking pixels or third-party analytics. Its fonts and images are served with the website. Hosting infrastructure may process technical logs for operation and security. If we introduce tracking or analytics, we will update this notice and request consent where required.
Your choices and rights
Subject to applicable law, you may request access to your information, correction, deletion, restriction or objection to processing, and withdrawal of consent where processing relies on consent. Email info@savheli.co.tz with enough information for us to identify your enquiry. We may need to verify your identity. Some records may need to be retained to meet legal obligations.
You may also raise a concern with Tanzania’s Personal Data Protection Commission.
Updates
We may update this notice when our website or information handling changes. The date above identifies the latest version.